Terms of Sale

Version dated 31/03/2026

These Terms of Sale supplement the Terms of Use (CGU) of the HAVELIA platform. In the event of a conflict between the two documents, the Terms of Use shall prevail unless expressly stated otherwise in these Terms of Sale.

Article 1 – Purpose

These Terms of Sale (hereinafter "ToS") define the conditions under which HAVELIA offers paid subscription plans through its digital platform.

They supplement the Terms of Use and apply to any subscription to a paid service by a User.

In accordance with Articles 1101 et seq. of the French Civil Code, these Terms of Sale constitute a legally binding contract between HAVELIA and the customer.

Article 2 – Seller identification

HAVELIA
Simplified joint-stock company (SAS)
Share capital: €100
Registered office: 67 rue du Noyer Pigeon, 37500 Chinon
Paris Trade Registry: 101 916 591
Email: contact@havelia.app

Article 3 – Definitions

Customer: any natural or legal person subscribing to a paid plan.
Subscription: paid access to the platform's features.
Pack Pro: plan allowing the publication of up to twenty (20) active listings simultaneously.
Pack Pro+: plan allowing the publication of up to one hundred (100) active listings simultaneously.

Article 4 – Description of plans

4.1 Pack Pro

€39.90 incl. VAT / month
Access to professional features
Up to 20 active listings simultaneously

4.2 Pack Pro+

€59 incl. VAT / month
Up to 100 active listings simultaneously
Access to advanced professional features

4.3 Custom plans

Beyond 100 active listings, a custom quote is available upon request at: contact@havelia.app

Article 5 – Subscription and order summary

Subscription is completed online on the HAVELIA platform.

In accordance with Article L221-14 of the French Consumer Code, a clear order summary (chosen plan, price, duration, cancellation conditions) is presented to the customer before final validation.

The customer acknowledges:

having read the Terms of Use and these Terms of Sale
accepting them without reservation
having the legal capacity to enter into a binding agreement

In accordance with Article 1366 of the French Civil Code, electronic validation constitutes a signature and contractual commitment.

Article 6 – Pricing and price changes

Prices are expressed in euros, including all taxes (TTC). The applicable VAT rate is the one in effect at the time of invoicing.

In accordance with Article L112-1 of the French Consumer Code, the applicable price is the one displayed at the time of subscription.

Any price change will be notified to the customer by email at least thirty (30) days before it takes effect. A customer who does not accept the new price may cancel their subscription free of charge before the effective date of the change. Failing cancellation within this period, the new price will be deemed accepted.

Article 7 – Payment and invoicing

Payment is due immediately upon subscription, then at each renewal date.

Accepted payment methods include:

Stripe
Apple Pay (via App Store)
Google Pay (via Google Play)

Transactions are secured by the relevant payment service providers. HAVELIA does not store complete banking data when processing is handled by a specialized service provider.

An invoice is issued for each subscription period and made available to the customer in their personal space on the platform. The invoice states the amount excluding VAT, the applicable VAT rate, and the amount including VAT.

Article 8 – Duration and renewal

Subscriptions are entered into for a monthly period and are automatically renewed on a month-to-month basis by tacit renewal, unless cancelled under the conditions set out in Article 9.

The prior information obligation regarding renewal provided for by Article L215-1 of the French Consumer Code does not apply to open-ended contracts or monthly renewal contracts. The customer remains free to cancel at any time in accordance with the terms set out in Article 9.

Article 9 – Cancellation

9.1 Cancellation by the customer

The customer may cancel their subscription at any time:

via their personal space on the HAVELIA platform
via the app stores (App Store or Google Play) depending on the subscription channel

Cancellation takes effect at the end of the current monthly period. The customer retains access to the service until that date.

9.2 Online cancellation feature

In accordance with Article L215-1-1 of the French Consumer Code, HAVELIA provides a free feature enabling the customer to complete online, in a simple and direct manner, the notification and steps necessary to cancel the contract.

9.3 Fate of listings after cancellation

Upon expiration or cancellation of the subscription, HAVELIA may suspend or unpublish listings exceeding the quota allowed by any remaining plan or by the absence of an active plan. The customer is advised to anticipate this situation before the effective date of cancellation.

9.4 No refund

No refund is due for a monthly period already started, unless required by mandatory legal provisions.

This condition is brought to the customer's attention in a clear and legible manner before any order validation.

Article 10 – Right of withdrawal

10.1 Principle

In accordance with Article L221-18 of the French Consumer Code, the consumer has a period of fourteen (14) days from the conclusion of the contract to exercise the right of withdrawal, without having to justify the decision.

10.2 Express waiver

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised when the service has been fully performed before the expiration of the withdrawal period and its performance began with the prior express consent of the consumer, who also acknowledged that they would lose their right of withdrawal once the contract has been fully performed.

The customer expressly acknowledges:

requesting immediate execution of the service upon subscription
benefiting from instant access to the platform and its features
waiving the right of withdrawal once the service has been fully performed before the expiration of the legal period

This waiver is evidenced by express and distinct validation during subscription. Consequently, no refund may be claimed after activation of the service.

Article 11 – Access to the service

HAVELIA is bound by an obligation of means in accordance with Article 1231-1 of the French Civil Code. No guarantee of continuous and uninterrupted availability is provided.

Access to the service may be temporarily interrupted for reasons of maintenance, updates, technical incidents, or force majeure, without giving rise to any compensation.

Article 12 – Proper use

The customer agrees to:

comply with the active listing limits provided for by their plan
not attempt to circumvent the limits by any means whatsoever (multiple accounts, nominees, artificial duplication of listings, etc.)
not commit fraud or impair the operation of the platform
comply with all obligations set out in the Terms of Use

Article 13 – Suspension

HAVELIA may suspend or terminate access to the service, as of right and without compensation, in the event of:

fraud or attempted fraud
non-compliance with the Terms of Use or these Terms of Sale
persistent non-payment
unauthorized exceeding of listing limits

Article 14 – Liability

In accordance with Article 1240 of the French Civil Code, HAVELIA may only be held liable for direct damages resulting from a fault attributable to it.

The following are expressly excluded:

loss of revenue or turnover
loss of business opportunities
indirect or intangible damages

Consistency reminder with the Terms of Use (Article 23.3): HAVELIA's total liability, for all causes combined, is limited to the amounts actually paid by the customer during the six (6) preceding months, with a minimum of two hundred euros (€200), except in cases of gross negligence, wilful misconduct, or personal injury.

Article 15 – Force majeure

In accordance with Article 1218 of the French Civil Code, HAVELIA cannot be held liable for the non-performance or delay in the performance of its obligations when these result from a case of force majeure.

The following constitute cases of force majeure: natural disasters, widespread network outages, massive cyberattacks, administrative or judicial decisions preventing the normal operation of the platform, or unavailability of an essential third-party provider.

Article 16 – Personal data

Personal data collected in connection with the subscription and management of subscriptions is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act of 6 January 1978, as amended.

For any information regarding the processing of your personal data (purposes, legal bases, retention periods, recipients, rights), please refer to the HAVELIA Privacy Policy, available on the platform at: contact@havelia.app

Article 17 – Consumer mediation

In accordance with Article L612-1 of the French Consumer Code, any consumer has the right to free access to a consumer mediator for the amicable resolution of a dispute with a professional.

Before contacting the mediator, the customer must first send a written complaint to HAVELIA at: contact@havelia.app

Designated mediator:
CM2C
49 rue de Ponthieu, 75008 Paris
Phone: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

Article 18 – Applicable law

These Terms of Sale are governed by French law. In the event of a dispute, the parties shall endeavour to seek an amicable resolution, particularly through mediation.

Article 19 – Competent jurisdiction

Failing amicable agreement:

if the customer is a consumer, they may bring the matter before any court having territorial jurisdiction under ordinary law, or the court of the place where they resided at the time of conclusion of the contract or of the occurrence of the harmful event, in accordance with Article R631-3 of the French Consumer Code;
in all other cases, express jurisdiction is attributed to the materially competent courts within the Paris jurisdiction, unless otherwise required by mandatory legal provisions.